Conditions & Privacy Policy

Our data are: Name: Rui Reis Ferreira, Lda (CAE 47293) Address: Rua da Ramada, 16. 3610-073 Salzedas (Headquarters) | Rua de Faria Guimarães nº 7, 4000-206 Porto (Shop) Taxpayer (NIF): PT 510 898 033 E-mail:
Phone: (+351) 223 758 004
a. The customer undertakes to use this service in compliance with the laws and regulations in force that apply to it, as well as the Terms and Conditions set forth herein;
b. Sabores Monásticos may, at any time, change, in whole or in part, the terms and conditions set forth herein;
c. The customer may not change the content of the service or send messages that contain computer viruses or may cause other damage.
a. After consulting the website, you should choose the products you like best and order them at any time through the online store; from the email or by telephone, 918 759 528.
b. Sabores Monásticos considers the order to be completed as soon as payment is confirmed through the bank, provided that the customer sends the proof to the email;
c. For the purposes of order confirmation, Sabores Monásticos considers the date and time shown in the payment bank transaction.
a. The prices shown on the website include VAT at the legal rate in force at the time of purchase, plus the respective shipping costs;
b. The price of the products, the VAT amount and the shipping costs are all duly itemized before the final validation phase of the purchase.
You can pay for your products in different ways:
  • Payment by ATM Reference
  • Paypal Account Payment
  • Bank Transfer Payment
For more information you can also consult our Payments section.
a. In the Greater Porto region (Porto, Vila Nova de Gaia, Maia, Matosinhos, Gondomar and Valongo) orders are delivered free of charge, whenever the value is equal to or greater than €15, within 48 hours after payment confirmation (2. c);
b. In the remaining areas of mainland Portugal, orders are delivered within two working days, as per CTT rules or by express carrier.
For more information you can also consult our Shipping section.
a. The delivery of purchased products respects the legal rules applicable in Portugal to distance commerce (Decree-Law no. 24/2014 of 7 February);
b. Considering the type of products, Sabores Monásticos considers that the customer has the right to claim any defect, inaccuracy or inadequacy of the product at the time of delivery of the order;
c. The cancellation of the order is considered to have been made within 24 hours, from the date and time stated in the bank payment transaction, as stipulated in point 2. b.;
d. Whenever there is a return, under the terms of point b), Sabores Monásticos will refund the customer for the full amount of the order or replace the products with others of equal value, except for shipping costs.
a. Sabores Monásticos collects customer data in order to carry out the invoicing procedures;
b. All data collected in paragraph a) will not be transferred to third parties.
For more information you can also consult our Privacy Policy section.
a. This agreement is subject to Portuguese law;
b. For the resolution of disputes arising from this contract, the jurisdiction of the District of OPORTO is competent, with express waiver of any other. For more information, you can also consult our Alternative Dispute Resolution section.

End Notes

For your convenience and security, Sabores Monásticos has partnered with leading companies in 100% secure payment methods. Our online payment partners are: EUPAGO , PAYPAL and VIVAWALLWT< /a> You can find more information about these companies on the respective institutional websites. To do this, just click on the partners mentioned above. You can pay for your products in different ways:
  1. Payment by ATM Reference At the end of your order, you will receive our entity number 21604, the reference (xxx xxx xxx) and the amount to pay (yyy). Receipt is immediate, the moment you receive it, we receive it. No need to send proof. Entity 11802 has the name EUPAGO. You can make payment at any ATM, via the internet or any other place that accepts this type of payment.
  2. Paypal Account Payment If you have a paypal account, you can make your payments safely and conveniently. The process is identical to the credit card payment method. Added to this service is a fee of €3.07 with VAT included.
  3. Payment Bank Transfer
  4. Credit card payment (through VIVAWALLWT)
To make payment by bank transfer, you must select this option in the shopping cart.

Bank: NOVO BANK Incumbent: Rui Reis Ferreira LDA NIB: 0007 0000 0025 63543 172 3 IBAN: PT50 00070000 0025 6354 3172 3 BIC/SWIFT: BESCPTPL

We advise you to send proof of transfer to:

This speeds up the confirmation process and consequently its dispatch.

The bank transfer or payment of the ATM reference must be made within 15 days from the time the order was placed. After this period, the order will be cancelled. Once payment is confirmed, Sabores Monásticos will send the order to the address.
Carriers and Services 
  • CTT
  • VASP
  • GLS
  • UPS
  • DHL
Free Shipping
  • Greater Porto area for purchases of 15€ or more
  • In-store survey.
Continental Portugal
  •  For all purchases made outside the Greater Porto area, a fee will be charged as shown in the table.
Madeira and Azores.
  • The fee shown in the table is charged.
Spain (Mainland)
  • For all purchases made to Spain, a fee is charged as shown in the table
Others in Europe
  • The fee shown in the table is charged.
Delivery upon collection Delivery with collection always has a value of €1.95, referring to the carrier’s charge fee. Survey at the Store will be carried out at the following address: Rua de Faria Guimarães 7, 4000-206 Porto  Portugal (Mainland) 
  • Zone 1: Continent
Weight (Kg) Price (Euros)
up to 3 5.45
up to 5 6.45
up to 10 8.55
up to 15 9.50
up to 20 12.70
up to 25 14.55
up to 30 15.20
Note: Price per shipment including VAT (in Eur) Portugal – Madeira and Azores (Islands)
Weight (Kg) Price (Euros)
up to 10 Kg 18.95
up to 20 Kg 29.25
Note: Price per shipment com. VAT (in Eur) Spain (Mainland)
Weight (Kg) Price (Euros)
up to 3 10.80
up to 5 12.35
up to 10 16.90
up to 15 21.95
up to 20 26.55
up to 25 33.55
up to 30 37.70
Note: Price per shipment com. VAT (in Eur) Europe
  • Z2– Germany, Belgium, France, Italy, Luxembourg, Netherlands, Austria
  • Z3 – Denmark, Finland, Greece, Ireland, Sweden
  • Z4 – Norway, Switzerland
  • Z5 – Bulgaria, Croatia, Slovakia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Romania
  • Z6 – United Kingdom (UK)
Weight (Kg)
At Sabores Monásticos we respect your privacy and we appreciate your trust in us.
We do not sell or sell your information to third parties, including your name, address, email address or credit card information. However, we do share your information with a number of selected third parties to enable us to provide you with our products and services, to send you marketing information and to improve our business operations as set out below.
Who handles your data?
Your data will be handled by Rui Reis Ferreira Lda., legal person number 510 898 033, headquartered at Rua da Ramada, 16. 3610-073 Salzedas. Sabores Monásticos Lda. is responsible for the processing of personal data within the meaning of the General Regulation on Data Protection.
For questions related to the processing of your personal data, please contact us through the following means:
Telephone: (+351) 223 758 004
Address: Rua de Faria Guimarães 7, 4000-206 Porto
Why do we need your information?
Rui Reis Ferreira Lda will process your personal data for the following purposes:
1 – Customer management
Rui Reis Ferreira Lda, is dedicated to the sale of hairdressing and cosmetic products, so the processing of your data is necessary for the fulfillment of the purchase and sale contract or the provision of services to be signed between you and Rui Reis Ferreira Lda, or to carry out pre-contractual measures at your request.
Your data will be kept for this purpose for 2 years of inactivity.
2 – Marketing
Rui Reis Ferreira Lda may process your data to send you information about its products and services.
This data processing will only be carried out with your consent, given at the time of online purchase. If you consent, you will receive marketing communications via email and SMS. Sabores Monásticos may also share your data with third parties that manage social networks, such as Facebook, for the purpose of carrying out marketing campaigns through social networks.
Consent to the processing of personal data for the purposes of Digital Marketing can be revoked at any time.
Authorization to subscribe to the newsletter can be revoked at any time, either through the newsletter itself or through the customer’s account.
Your data will be kept for this purpose for 2 years of inactivity.
3 – Hobby Management
Rui Reis Ferreira Lda promotes the realization of hobbies. The processing of personal data is carried out with the purpose of allowing the management of the customer’s participation, that is, the execution of the contract between you and Rui Reis Ferreira Lda (whose rules are in the regulation applicable to each competition).
Your data will only be kept for this purpose for the period necessary to manage the competition. Subscription to the Rui Reis Ferreira Lda newsletter is done only on a voluntary basis.
4 – Will my information be shared with others?
Your personal information may be disclosed:
– Only on brands worked by Rui Reis Ferreira Lda
– Third party service providers of Rui Reis Ferreira Lda, namely the logistics companies in charge of processing / delivering orders.
Your personal data may be processed by companies subcontracted by Sabores Monásticos, namely to host a website, email, answer user questions about the services, send information about new services and products, special offers. These companies are provided with only the personal data necessary for the provision of the service in question.
5 – Your data will be processed within the European Union.
What are my rights?
At any time, you can ask us:
– Access to the information we have about you;
– Correction of information if it is incorrect or incomplete;
– To delete or limit the processing of your personal data;
– If the processing depends on your consent or agreement and this is done by automated means, you have the right to send the personal data previously provided, in a structured, commonly used form and in a computer-readable format.
Your requests will be handled with special care so that we can ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that personal data is only shared with the owner.
Please note that in certain cases (eg due to legal requirements) your request may not be immediately satisfied.
In any case, you will be informed of the measures taken in this regard, within a maximum period of one month from the moment the request is made.
You also have the right to file a complaint with the National Data Protection Commission.
6 – Right of access
The holder of personal data has the right to obtain confirmation from Sabores Monásticos that the data concerning him or her are or are not the object of processing and, if applicable, to access their personal data and access the information provided for by law.
7 – Right of rectification
The holder of personal data has the right to obtain, without undue delay, from Sabores Monásticos the rectification of inaccurate or incomplete data concerning him.
8 – Right to data deletion (“right to be forgotten”)
The holder of personal data has the right to ask Sabores Monásticos to delete their data, without undue delay, and Sabores Monásticos has the obligation to delete personal data when, namely, one of the following reasons applies:
a) Personal data are no longer necessary for the purpose for which they were collected or processed;
b) The data subject has withdrawn his consent to the processing of data (in cases where the processing is based on consent) and there is no other basis for such processing;
c) The holder is opposed to the processing and there are no prevailing legitimate interests that justify the processing;
9 – Right to treatment limitation
The data subject has the right to obtain from Sabores Monásticos the processing limitation, if one of the following situations applies:
a) Dispute the accuracy of personal data, for a period that allows Sabores Monásticos to verify their accuracy;
b) The processing of data is lawful and the data subject opposes the deletion of their personal data and requests, in return, the limitation of their use;
c) Sabores Monásticos no longer needs personal data for processing purposes, but these data are required by the holder for the purposes of declaration, exercise or defense of a right in a legal proceeding;
d) If you have opposed the processing, until it is verified that the legitimate reasons of the data controller prevail over those of the data subject.
10 – Data portability right
If the processing depends on the consent of the data subject and this consent has been provided by automated means, the data subject has the right to receive the personal data concerning him/her which he/she has provided to Sabores Monásticos in a structured format, in common use and automatic reading.
11 – Right of opposition
In cases where the processing of data is carried out for the purpose of legitimate interests pursued by Sabores Monásticos; or 2) the data processing is carried out for direct marketing purposes; or 3) definition of profiles, the data subject may also, at any time, object to the processing of his/her personal data.
12 – Can I revoke my consent later?
If consent is legally required for the processing of personal data, the data subject has the right to withdraw consent at any time, although this right does not compromise the lawfulness of the processing carried out on the basis of the consent previously given or the subsequent processing of the same data , based on another legal basis, such as the fulfillment of the contract or legal obligation to which Sabores Monásticos is subject.
If you wish to withdraw your consent, you can contact us by letter, telephone or by e-mail
13 – How does Sabores Monásticos – Rui Reis Ferreira Lda use cookies and similar technology?
In order to provide a better service to the user, we use cookies, that is, small text files that are placed on the hard disk by a web page server. or that can be customized, require cookies to be accepted in order to have access to all available features. This technology is used by Sabores Monásticos mainly to:
– Collect IP addresses from users. The cookie information identifies the user and if he is registered for any service, promotion, contest or event promoted by us, it gives an order for the system to access the information about the user that we have stored. Thus, we can customize user preferences and facilitate the use of their services.
– Carry out statistical studies to distinguish between regular users, in order to calculate the number of users and their growth.
– Recognize whether users have viewed a certain part of the web page and thus avoid the repetitive appearance of the website itself. On occasion, we collect information on our website through temporary or session cookies. These cookies disappear when you close your internet browser. They are not saved on the user’s hard drive; they are only stored in the temporary memory which is erased after closing the browser. We use temporary cookies to determine, for example, how our website is used, in order to improve its design and usability. Temporary cookies are not associated with any type of personally identifiable information about you. In any case, you can limit or restrict the admission of cookies through your browser options. You can also consult our Cookies Policy.
Do you have any doubt?
If you still have any doubts regarding the processing of your personal data, or wish to exercise any of your rights, please contact us:
By phone: 226 000 525 |
By e-mail:
From time to time, Sabores Monásticos will update this Privacy Policy.
We ask that you periodically review this document to stay current.
Sabores Monásticos Cookie Policy
What are Cookies?
Cookies are small text files sent to your computer or mobile device through your internet browser (browser), which stores them in a file folder. Each cookie stored is unique, and contains anonymous information consisting of an identifier, web page name and an alpha numeric code.
How do we use cookies?
Cookies are used to improve our service. Some cookies are essential to guarantee the functionality provided, while others are intended to improve performance and the user experience. Cookies collect generic information related to user preferences, for example, allowing the system to remember browsing characteristics or preferences from previous sessions. Every time you visit our website again, your browser reads the cookie and forwards the information back to us. These cookies are neither invasive nor harmful, and do not contain personal information.
Essential cookies are for:
– remember what you add to your cart
– remember your order progress.
Functional cookies are intended to:
– remember your account details
– ensure your connection is secure – ensure the website is displayed consistently
– offer support through chat
Performance cookies are for:
– improve website performance by reducing the number of loads of the pages you visit
– improve user experience.
Targeting cookies are intended for:
– allow you to share and like on social media
– send information to other websites to customize the advertising displayed.
Examples of the use of cookies: Cookies are used to improve the service provided to you, such as: – enabling the use of some services such as payment, which would not be possible without cookies – allowing a service to recognize your device so that you don’t have to constantly provide the same data – recognize that you’ve already provided a username and password when connected to the client area so that you don’t have to do it every time you visit a page – count how many people are using a service , thus ensuring that use is quick – analyzing data that allows us to know how you use the services so that we can improve them.
How to disable a Cookie?
Most browsers show how to configure the browser (browser) in order to allow or not the use of Cookies. To control the use of Cookies, configure your browser (browser).
How to set Cookies in the following browsers?
If you do not allow the website to use cookies, some pages and features will not work as expected.
As an example, you will not be able to use the shopping list.
If you wish to delete the cookies that are already on your computer, please refer to the “Help” section of your internet browser.
You can also find out more information about cookies and how to manage them at (English) or consult the “Help” section of your internet browser.
For more information you can also consult our Privacy Policy.
Alternative Dispute Resolution
In the event of a dispute, we inform that the consumer can resort to the Alternative Resolution of Consumer Disputes identified on the consumer portal, on the website, or the Online Consumer Dispute Resolution entities identified on the website https: //
The existing alternative dispute resolution entities are as follows:
generic competence
Algarve Consumer Conflict Information, Measurement and Arbitration Center
Geographical area covered – contracts signed in the District of Faro
Coimbra District Consumer Conflict Arbitration Center
Geographical area covered – contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Lisbon Consumer Conflict Arbitration Center
Geographical coverage area – contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
E-mail: /
Porto Arbitration and Consumption Information Center
Geographical coverage area – contracts entered into in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court
Coverage geographical area – contracts entered into in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela .
CIAB – Consumer Information, Arbitration and Conflict Center
Geographical area of ​​Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Wood Consumption Conflict Arbitration Center
According to Decree-Law 24/2014 of 14 February – transposition to the Portuguese legal order of Directive no. 2011/83/EU of the European Union – any consumer has the right to freely and without any justification terminate the contract; Sabores Monásticos makes available to its customers the Free Resolution Form Template, as shown in annex B of the aforementioned Decree-Law, in the email confirming the respective request.
If you wish to terminate the contract, the client must send to Sabores Monásticos the duly completed Free Resolution Form Template or other unequivocal declaration of the intention to terminate the contract, either by electronic means to, or by registered letter to to: Sabores Monásticos, Rua de Faria Guimarães nº 7, 4000-206 Porto or through any other durable medium susceptible of proof (the customer being responsible for it), up to a maximum period of 14 (fourteen) days from the date where the customer, or a third party appointed by him other than the carrier, has acquired physical possession of the goods. For this period of free resolution to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent before the expiry of the period for resolution, after which the return may not be accepted. Sabores Monásticos will acknowledge receipt of the request for termination of the contract within a maximum period of 24 (twenty four) hours, on working days. From the date of communication of the termination of the contract, the customer has up to a maximum of 14 (fourteen) days to send all the items he intends to return to the Sabores Monásticos premises.
The customer can exercise his right of free resolution in whole or in part and is responsible for the return costs, namely shipping costs, notwithstanding complaints. Sabores Monásticos will reimburse the customer for the payments made, including the cost of delivery of the order (except for additional costs resulting from your choice of a shipping method different from the less expensive normal shipping method offered by us), within a maximum period of 14 (fourteen) days from the date of receipt of the decision to terminate the contract by the customer. Sabores Monásticos reserves the right to retain the refund until receipt and verification of compliance of all returned goods.
In the case of a partial return of the order, the customer will be refunded the value of the items actually returned and the delivery costs, in the amount by which the items in question inflated the cost of shipping costs. This refund will be made through the same payment method used initially by the customer; to reimburse the customer in cases where he chose to pay by ATM or MB Way, Sabores Monásticos will use the following means, in the respective order of preference: PayPal, bank transfer, check not made to order. We may also contact the customer with a view to reimbursement of the amount through a discount voucher to be used at Apart from what is mentioned in these Terms and Conditions, the customer does not incur any additional costs as a consequence of such refund.
As mentioned in the previous point, Sabores Monásticos reserves the right to withhold the refund until it verifies the state of use in which the goods are returned, as this is a vital condition for the refund to be processed. According to paragraph 2 of article 14 of the Decree-Law mentioned in point 4, any article abused and/or manipulated by the client will be considered as non-compliance, following what is described in that point, with particular attention to articles that have own packaging/packaging, which must also be returned in excellent condition and use.
All of your Sabores Monásticos content is protected under the Intellectual Property Law, in particular copyright and trademarks.
Any use, reproduction or mention of its contents, in whole or in part, is prohibited and constitutes a crime when carried out without the prior authorization of Sabores Monásticos.
The company names, brands and distinctive signs reproduced on the Sabores Monásticos website are protected under the terms of the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited.
All images and logos of the brands marketed by Sabores Monásticos and reproduced on its online platform are duly authorized by the brands in question. Thus, all the reproduced information and the databases that Sabores Monásticos makes available do not violate the intellectual and industrial property rights of third parties.